Legal Information

1. Who We Are

My Sahayak ("we," "us," "our," or "Company") operates the website and services at https://mysahayak.in. We are committed to protecting your privacy and ensuring you have a positive experience on our platform.

Privacy Contact: support@mysahayak.in

2. Information We Collect

2.1 Account Information:

• Full name and contact information (email, phone number)
• Physical address and location data
• Account login credentials

2.2 Booking Details:

• Service type and preferences
• Scheduled dates and times
• Special requirements or notes

2.3 Payment Information:

• We use third-party payment processors and do not store full payment credentials on our servers
• Transaction history and billing information

2.4 Device & Usage Data:

• IP address, browser type, and device information
• Pages visited and time spent on site
• Analytics data for improving our service
• Cookies and tracking technologies

3. How We Use Information

We use collected data for the following purposes:

• Providing and fulfilling our services
• Processing bookings and payments
• Communicating with you about your account and bookings
• Verifying the identity of service providers and users
• Sending transactional messages (booking confirmations, updates)
• Sending marketing messages (if you opt-in)
• Improving our platform and service quality
• Conducting analytics and research

4. Sharing and Disclosure

We share information with trusted partners only when necessary:

• Payment processors (for payment processing)
• Background check and verification providers
• Law enforcement when required by law
• Service partners for fulfilling bookings (with your consent)

We do not sell, trade, or rent your personal information to third parties.

5. Data Retention

We retain your data as long as needed to provide services and comply with legal obligations. You may request deletion of your account and associated data at any time by contacting us at support@mysahayak.in. We will respond within a reasonable timeframe.

6. Your Rights

You have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data
• Right to Correct: Update or correct inaccurate information
• Right to Deletion: Request deletion of your data
• Right to Opt-Out: Unsubscribe from marketing communications
• Right to Data Portability: Request your data in a portable format

To exercise these rights, email: support@mysahayak.in

7. Security

We implement industry-standard security measures to protect your personal data, including SSL encryption, secure password policies, and regular security audits. However, no transmission method over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

8. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences and understand how you use our site. You can control cookie settings through your browser, though disabling cookies may affect site functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before sharing your information.

10. Children's Privacy

Our services are not directed to children under 13 years old. We do not knowingly collect information from children under 13. If we become aware of such collection, we will take immediate action to delete the information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services constitutes acceptance of the updated Privacy Policy.